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National Ocean Service Management and Budget Office

MEET: Keith Davis

Help Desk Specialist, NOS Help Desk

As a Help Desk Specialist at the NOS Help Desk, I provide technical and troubleshooting support to NOS users who need assistance with their computer hardware and software issues.

Keith Davis

What do you like most about working at NOS?

The Help Desk team! I work with a great group of people at the NOS Help Desk. Everyone is dedicated to helping NOS employees get the most out of Information Technology (IT). My job is also rewarding because I know how important NOAA is to our country. From weather forecasts and storm warnings to fisheries management and coastal restoration, NOAA does it all.

What is the hardest part of your job?

The hardest part of my job is keeping abreast of the changing world of IT. Technology changes at such a rapid pace that today’s standards may not be tomorrow’s.

What is your educational background?

I attended Sullivan County Community College, a great small school that’s part of the State University of New York, for business administration. I also took IT courses at the University of the District of Columbia. Most of my knowledge comes from learning on the job, though, because as I said, the IT world evolves so swiftly.

What inspired your interest in the ocean and coasts?

As a kid, I had a true love for beaches. My favorite was Jones Beach on Long Island, outside of New York City. I love the sand, the sounds, and the waves.

How did you end up working at NOAA?

I was working at the U.S. Environmental Protection Agency when a good friend told me about a position opening up at the NOS Help Desk. I got the job and have been here for two years.

What advice do you have for young people wanting a career in the "ocean realm"?

Work hard, and educate yourself about the career you think you would like to pursue. If you discover that it’s something you really want to do, keep in mind that NOAA offers plenty of internships and volunteer opportunities.